Help › For parents
Moving your child back from a tutor
When lessons finish — or if you just change your mind — your child's account can move back to you, with everything they've done. Here's how, and what happens if the tutor doesn't reply.
When you'd want this
Usually because lessons have finished and you'd like to carry on practising at home. Sometimes because you're changing tutor. Either way there's no reason your child should lose six months of work over it.
How to do it
- Open your child's page in the parent portal.
- Scroll to Your data.
- Choose Move back to us and confirm.
Your tutor gets an email and a message at the top of their student list. Nothing moves until they approve it — or until the deadline passes.
What moves, and what doesn't
| Comes back to you | Every practice test and answer, their streak, their topic progress, the practice calendar, and their devices — a tablet already set up keeps working. |
|---|---|
| Stays with the tutor | Their private working notes about your child. Those are the tutor's own professional record, the same as a teacher's markbook — you've never been able to see them, and that doesn't change. They aren't deleted either; they stay with the tutor. |
| Doesn't come back | Any groups or classes the tutor had put your child in. Those only mean something inside that tutor's account. |
If your tutor doesn't reply
After 14 days you can complete it yourself, from the same button. The date is shown to you when you ask, and your tutor is told it as well.
That's there for one reason: this is a record about your child, and a tutor not answering can't be a way of keeping it indefinitely. The two weeks are so a tutor in the middle of a busy term has a fair chance to respond — most will approve it the same day.
Things worth knowing
- Only you can ask. A tutor can't push a child out, and nobody else can ask on your behalf. The request is tied to you being that child's parent.
- Asking changes nothing on its own. Until it's approved, your child carries on exactly as they are and the tutor keeps working with them as normal.
- One request at a time. If something's already waiting on this child, you can't send another.
- You need your own account. Everyone gets a family account when they sign up, so this is almost always already true — your child moves back into it.
- Afterwards, you're in charge again. Requests to see or delete your child's data come back to you rather than going through the tutor.